How we use your information.
This Privacy Policy explains how Keyingham Pizzeria may collect, use and protect customer information when you visit our website, contact us, or place an order online.
Quick summary
We only use customer information for practical takeaway purposes, such as handling orders, delivery, collection, customer service, website operation and legal obligations.
Who we are
Keyingham Pizzeria operates from 20 Main Street, Keyingham HU12 9SP.
For privacy questions, you can contact us by calling 01964 626767 or by writing to us at the address above.
Information we may collect
- Name and contact details when placing an order.
- Delivery address, order details and order notes.
- Payment and transaction information handled through the ordering/payment provider.
- Website information such as device, browser and basic usage data.
- Messages or enquiries you send to us.
How we use information
- To process collection and delivery orders.
- To contact you about an order if needed.
- To manage payments, refunds or order issues.
- To improve our website and customer service.
- To meet legal, accounting and food safety obligations.
Online ordering
Online orders are handled through our ordering platform. When you place an order, the platform may process the information needed to complete and manage your order.
Please also check the privacy information shown during the online ordering process.
Sharing information
We may share information only where needed to provide our services or meet legal requirements.
- Ordering and payment service providers.
- Delivery staff or delivery service providers.
- Website, hosting and technical service providers.
- Professional advisers, accountants or legal authorities where required.
How long we keep information
We only keep personal information for as long as needed for the reason it was collected, including order handling, customer service, accounting, legal and regulatory requirements.
Your rights
You may have rights under UK data protection law, including the right to access, correct, delete, restrict or object to certain uses of your personal information.
To make a privacy request, contact us using the details on this page.
Cookies and website data
Our website may use basic cookies or local/session storage to help the site function properly, such as remembering whether a popup has been closed.
If analytics, advertising tracking or extra marketing tools are added later, this policy should be updated.
Marketing
We will only send marketing messages where we have a lawful reason to do so. You can opt out of marketing communications where applicable.
Complaints
Please contact us first if you have a concern about how your information is used.
You also have the right to raise a complaint with the Information Commissioner's Office at ico.org.uk.